Train to Retain: Why Customer Software Training Is Your Most Underused Retention Tool

Two people in a software training session.

Train to Retain: Why Customer Software Training Is Your Most Underused Retention Tool 6For sales directors at software firms, the pressure to hit revenue targets rarely lets up. Yet a significant and often overlooked lever sits not in the pipeline but in the existing client base. Customer training, the structured and ongoing education of clients […]

Why Do Transformation Programmes Fail?

Why Do Transformation Programmes Fail? Change is the constant drumbeat of modern business. From digitisation to new regulatory frameworks, from finance transformation to the integration of artificial intelligence, organisations are investing billions in programmes designed to reshape how they operate. Yet despite the best intentions and vast resources poured into them, many transformation efforts underperform, […]

Managing Change Fatigue

Blue balloons on a purple background with one balloon higher than the others and lit up to signify change.

Managing Change Fatigue Corporate organisations find themselves navigating an unprecedented pace of change. From digital transformation initiatives to regulatory compliance updates, workforce restructuring to technological implementations, the modern enterprise exists in a state of perpetual transition. However, this constant flux has given rise to a significant challenge that threatens organisational effectiveness: change fatigue. Research indicates […]

Why It Pays to Use Experienced Change Professionals

Smiling female management consultant with report and laptop sitting at table

Why It Pays to Use Experienced Change Professionals With 73% of organisations anticipating more change initiatives in the near future, the pressure on corporate leaders to successfully navigate transformation has never been greater. Yet the statistics paint a sobering picture; as many as 70% of transformation initiatives fail to meet their goals, and only one […]

How to Get Buy-In from Key Stakeholders for Change Initiatives

Business handshake concept. Happy professional woman manager and male client or partner shaking hand expressing trust in b2b partnership at meeting in corporate office.

How to Get Buy-In from Key Stakeholders for Change Initiatives Securing stakeholder buy-in represents one of the most critical challenges facing learning and development professionals and change managers in today’s rapidly evolving corporate landscape. With research indicating that 70% of change initiatives fail due to inadequate stakeholder engagement, the ability to create genuine alignment becomes […]

Why Your L&D Teams Need to Understand Change Management

Businesswoman with a happy smile leaning against an office wall looking at the camera in a close up portrait

Why Your L&D Teams Need to Understand Change Management As organisations navigate complex business transformations, learning and development (L&D) initiatives have evolved from isolated training events to become strategic pillars of organisational success. However, even the most meticulously designed learning programmes can fail to deliver desired outcomes if they are not implemented with a comprehensive […]

Upskilling for the Digital Economy: What L&D Must Focus On

Person using laptop with various digital icons floating above the keyboard.

Upskilling for the Digital Economy: What L&D Must Focus On In today’s rapidly evolving business landscape, digital transformation continues to reshape how organisations operate, compete and deliver value. As technologies like artificial intelligence, automation and advanced data analytics become increasingly integrated into core business functions, Learning and Development (L&D) teams face mounting pressure to equip […]

5 Ways to Reinvigorate Tired Digital Learning

Businessman talking to a robot assistant

5 Ways to Reinvigorate Tired Digital Learning Digital learning has become a cornerstone of corporate training strategies, yet many organisations struggle with declining engagement and effectiveness. As learning fatigue sets in and completion rates drop, learning and development managers face increasing pressure to deliver programmes that not only convey essential information but also captivate learners’ […]

From Resistance to Readiness: The Role of Training in Change

Transform and success or changing to succeed concept and leadership in business through innovation and evolution of ability as a crumpled paper transforming into a boat then a swan and a flying bird as a metaphor.

From Resistance to Readiness: The Role of Training in Change In today’s rapidly evolving business landscape, organisational change is not merely an occasional necessity but a constant reality. However, Gartner research indicates that nearly half of change initiatives fail to achieve their objectives, with employee resistance consistently cited as the primary barrier. This resistance often […]

The Link Between Continuous Learning and Employee Happiness

Happy business people smile during a planning meeting in a startup marketing agency office. Diversity, collaboration and teamwork in a healthy work environment in an international company.

The Link Between Continuous Learning and Employee Happiness In today’s rapidly evolving corporate landscape, the connection between continuous learning and employee happiness has emerged as a crucial factor in organisational success. As Learning and Development managers face increasing pressure to maintain engagement and retain top talent, understanding this vital relationship becomes more important than ever. […]

Can You Apply Agile Techniques to Learning and Development?

African American black employee looking onto a glass wall with Post It notes stuck on the wall denoting an agile approach to developing a software product.

Can You Apply Agile Techniques to L&D? As businesses navigate an increasingly complex and fast-paced environment, the need for adaptive and responsive learning solutions has never been more critical. The intersection of agile methodologies and learning and development presents an intriguing opportunity for organisations seeking to revolutionise their approach to talent development. This article explores […]

How to Make the Most of Your Corporate LMS

A graphic showing two hands holding a laptop with digital icons floating above, to signify learning and learning management systems.

How to Make the Most of Your Corporate LMS Learning Management Systems (LMS) have become a cornerstone of corporate training and development. However, a striking reality persists: most organisations are barely scratching the surface of their LMS capabilities. While companies invest significant resources in implementing these powerful platforms, many only utilise a fraction of their […]

Scalable Learning Programmes for Rapidly Growing Teams

An image with an open hand with graphics above. The graphics show a rocket, bar graphs and other icons to signify rapid business growth.

Scalable Learning Programmes for Rapidly Growing Teams In today’s dynamic business landscape, organisations experiencing rapid growth face a unique challenge: how to maintain high standards of employee development while scaling at speed. Learning programmes for rapidly growing teams must be both comprehensive and adaptable, ensuring that new hires can quickly integrate whilst existing team members […]

Why Training Your Customers is Essential for Business Growth

Call center, training and business people with discussion by computer for telecom, review or advice. Office, headset and mentor with help to trainee in customer service, telemarketing or CRM solution.

Why Training Your Customers is Essential for Growth In an era where customer experience reigns supreme, the most successful businesses understand that their responsibility extends far beyond the point of sale. The true measure of business excellence lies not just in the quality of products or services offered, but in how well customers are empowered […]

The Power of Storytelling in Corporate Training

Pencil and thought bubble with the word storytelling on yellow background. Thinking for stories to tell concept. 3D render.

The Power of Storytelling in Corporate Training Learning and Development (L&D) professionals continually seek innovative ways to engage employees and ensure knowledge retention in the evolving corporate training landscape. Storytelling in corporate training transforms dry, fact-based presentations into compelling learning experiences that resonate deeply with participants, bridging the gap between information transfer and meaningful understanding. […]

Efficient Onboarding Strategies for the Gig Economy

Smiling female freelance worker wearing wireless headphones sitting in a cafe. She has papers next to her that's she's reading through for her work.

Efficient Onboarding Strategies for the Gig Economy The gig economy, be it through entrepreneurial spirit or with the aim to supplement full-time income, is a major part of the economy. With millions of people in the UK alone having a second source of income on top of their full-time work, semi-consistent jobs that are not […]

Five Ways to Measure ROI in L&D

Interest rate and dividend concept, Businessman is calculating income and return on investment in percentage. income, return, retirement, compensation fund, investment, dividend tax, stock market

Five Ways to Measure ROI in L&D Despite differences in industry, culture and goals, a universal trait that businesses have in common is that they are results driven. Development for a business, be it onboarding new staff or introducing fresh technology, must have a noticeable positive impact on performance. Running a business is therefore a […]

Effective Team Collaboration Through Strategic L&D

A diverse team of professionals collaborating in a modern office setting, with a woman standing and leading the discussion. A Gantt chart is displayed on a large screen in the background, and the group is seated around a table with laptops, notebooks, and documents.

Effective Team Collaboration Through Strategic L&D A universal rule for strong business and economic development, is that collaboration is key and effective team collaboration can be achieved through strategic L&D. Even if a lone-worker is working on a project at home, the software they are using was in all-likelihood created by a team collaborating on […]

Looking back at the key L&D trends of 2024

A graphic showing some icons related to training and the words training, development and skills

Looking back at the key L&D trends of 2024 Looking back at the key L&D trends of 2024 has shown the year to be an eventful time of technological innovations, speculations and workplace developments, all of which make for exciting developments within the L&D industry. More than anything though, the end of 2024 is a […]

Driving Productivity and Performance with Microlearning

A woman is at her desk looking at a laptop. She holds a pen in her right hand and her left hand is resting on some paper. She is wearing headphones and smiling.

Driving Productivity and Performance with Microlearning When considering the ultimate goals of L&D, many can be summarised as having a unifying aim to increase productivity and performance. After all, what is the point in teaching a topic if there is not the aim to expand knowledge and implement changes upskilling staff and ultimately improving business […]